Refund Policy
At The Aqua Tower, your satisfaction is our priority. We’re confident in the quality of our product and want you to experience its full benefits. That’s why we offer a risk-free, 60-day refund policy.
Try It for 60 Days – Completely Risk-Free
You have a full 60 days from the date of purchase to try the product and explore its benefits. We hope you’ll be among the many customers who achieve great results. However, if you’re not completely satisfied, we make the refund process simple and transparent.
How to Request a Refund
If you’re not satisfied within the 60-day period, follow these steps to request a refund:
Send an email to richard@theaquatower.com
Use the subject line: "Refund Request"
Let us know that you’re not fully convinced by the product
Once we receive your request, our team will process your refund promptly. Depending on your bank or credit card provider, it may take 5 to 10 business days for the refund to reflect on your statement.
Note: Please ensure you’ve given the product a fair opportunity to work before initiating a refund request.
For Physical Orders
If your order includes a physical book, we offer two flexible refund options:
Option 1: Keep the Book and Get a Refund
We’ll refund your full purchase price (excluding shipping and handling), and you can keep the book as a thank you for trying our product.
Option 2: Return the Book for a Full Refund
If you’d prefer to return the book:
Make sure your request is within the 60-day period
Email richard@theaquatower.com to receive the return address and your RMA ID
Ship the book back in new, undamaged condition
Include a note inside the package with your RMA ID
We do not cover return shipping costs. Damaged or incomplete items are not eligible for refunds.
Once we receive and inspect your return, we’ll process your refund and notify you by email.
Need Help?
If you have any questions or concerns regarding your order or the refund process:
Email Support: richard@theaquatower.com
Order Management: Click here to manage your order
Our support team typically responds within 24 hours.
Your Feedback Helps Us Improve
While not required, we welcome any feedback about your experience with the product. It helps us improve and better serve our customers in the future.
Thank you for giving The Aqua Tower a try.